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Legal
This policy explains how refunds, cancellations, and subscription changes are handled for all Auxify products and services, developed by GETIT EXPRESS PRIVATE LIMITED.
Refund window
7 days from payment
Processing time
7–15 business days
Subscriptions
Non-refundable after activation
Cancellation
Active until billing cycle ends
Auxify is a cloud-based Software-as-a-Service (SaaS) platform that provides AI-powered customer communication, CRM, workflow automation, AI Employees, AI Voice Calling, WhatsApp automation, and related digital services.
As our services are delivered digitally and become available immediately after activation, they cannot be "returned" like physical products.
Where available, Auxify may offer a free trial or limited-time evaluation period.
Customers are encouraged to evaluate the platform during the trial period before purchasing a paid subscription.
Auxify subscriptions may be available on:
Customers may cancel their subscription at any time through their Auxify account or by contacting our support team.
Cancellation will prevent future renewals but does not automatically entitle the customer to a refund for the current billing period.
Your subscription will remain active until the end of the paid billing cycle.
Due to the digital nature of our services, subscription payments are generally non-refundable.
However, refunds may be considered in exceptional circumstances, including:
The following are non-refundable:
Any free trial, promotional subscription, beta access, discounted plan, or limited-time offer is non-refundable unless expressly stated otherwise.
Certain Auxify services are billed based on actual usage, including but not limited to:
To request a refund, customers must contact Auxify Support with:
If approved:
If a customer is charged multiple times for the same subscription due to a payment processing error, Auxify will investigate and, where appropriate, issue a refund for the duplicate transaction.
Subscriptions may renew automatically unless cancelled before the renewal date.
Customers are responsible for cancelling their subscription prior to renewal if they do not wish to continue using the service.
Refunds will not be provided where an account is suspended or terminated due to:
Temporary interruptions caused by the following do not qualify for refunds:
Customers operating under custom Enterprise Agreements, Distributor Agreements, or negotiated commercial contracts shall be governed by the refund and payment terms specified in those agreements.
For questions regarding refunds, cancellations, or billing, contact Auxify Support at support@auxify.live or visit auxify.live/contact.
Auxify reserves the right to modify this Refund, Cancellation & Subscription Policy at any time. Updated versions will be published on our website, and continued use of the services after such updates constitutes acceptance of the revised policy.